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| HOSP 64 |
| Customer Service |
| Description: | This highly practical class provides insight into the customer service environment and essential workplace skills, including problem-solving, dealing with difficult customers, and managing customer service. Communications basics of listening, non-verbal communication, and technology communications are also covered. Also offered as Business 64; credit may be earned only once. Also offered online. |
| Recommended Preparation: | Eligibility for ENGL 1A |
| Transferability: | CSU |
| Repeatability: | May be repeated once if grade was D or F. |
| Grading Type: | Credit Course For Grade Or P/NP |
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| Online sections - Select Term |
| | Sect | Days | Hours | Instructor | Location | Room | Units | Status | Total Seats | Enroll count | Seats Left | Wait List count | Dates | Book Link |
 | 0500 | TBA | 3 hrs 0 min Per Week | Jansen M | Online | ONLINE | 3.00 | Ended | 35 | 19 | 16 | No Wait List | 1/23/17 - 5/26/17 |  |
| | ONLINE COURSE. Course materials and instructions will be provided at mpconline.mpc.edu . The instructor will send out a welcome e-mail and instructions for the first week's course activities online the week before class starts. Students must have regular access to a computer with hi-speed Internet and will need to get on-line 2-3 times per week, be familiar with using the Internet, creating word or rich text documents, and uploading documents to hand in assignments. YOU WILL BE DROPPED from this class if you do not email the instructor mjansen@mpc.edu with your preferred e-mail address PRIOR to the start of the course. |
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